Frequently Asked Questions

These FAQ's might help shine some light
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Which social media platforms are supported?

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What payment methods are supported by Ink Lantern?

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What is the PPA brand model?

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What is the difference between Competitor and Benchmark Brands?

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What is Share of Voice?

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What is Share of Engagement?

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What is DEI (diversity, equity, and inclusion) Index?

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What is Brand Love?

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What is a good Brand Love Score?

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What is Average Engagement per Post?

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How many seats per account?

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How many brands can I track in Ink Lantern?

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How do I contact sales?

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How do I contact customer service?

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How can Ink Lantern help me build a more compelling brand?

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How can I add a team member to my account?

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How can I change my password?

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How are the Pillars being defined?

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Can I add or remove brands after configuration?

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Do you include paid media data in the analysis?

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Do you include image analysis?

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Can I share the dashboard with an external agency or provider?

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Can I have a customized dashboard for my brands?

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